OUR POLICIES

We founded Madison XOXO, LLC with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

SHIPPING INFO

In stock products are shipped from our Texas location within 1-3 business days from date of purchase. Once shipped you should receive your order in 1-3 business days. All orders are shipped via US Postal Service First Class or Priority Mail depending on weight of package. Orders over $50 qualify for free shipping, no coupon code needed. At this time, we are only offering shipping within the United States (includes Alaska and Hawaii). **Due to COVID, there may be shipping delays that are beyond our control. We apologize for the inconvenience if late delivery does occur.

RETURNS

Customer satisfaction is important to us. If you are dissatisfied with your purchase for any reason, you can email us at returns@shopmadisonxoxo.com within 7 days of the purchase date. Please include your order/confirmation number and the reason for your return. The product must be unopened. Please allow 24-48 hours for a response. 

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to www.shopmadisonxoxo.com and Madison XOXO, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Madison XOXO, LLC include www.shopmadisonxoxo.com and Madison XOXO, LLC. The Madison XOXO, LLC website is an e-commerce site. By using the Madison XOXO, LLC website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered on our site, Madison XOXO, LLC may collect personally identifiable information, such as your:

  • First and Last Name 

  • Mailing Address

  • E-mail Address

  • Phone Number

 If you purchase Madison XOXO, LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Madison XOXO, LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested. Madison XOXO, LLC may also use your personally identifiable information to inform you of other products or services available from Madison XOXO, LLC and its affiliates. Sharing

 

Information with Third Parties

Madison XOXO, LLC does not sell, rent, or lease its customer lists to third parties. Madison XOXO, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Madison XOXO, LLC, and they are required to maintain the confidentiality of your information. Madison XOXO, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Madison XOXO, LLC or the site; (b) protect and defend the rights or property of Madison XOXO, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Madison XOXO, LLC, or the public.

 

Tracking User Behavior

Madison XOXO, LLC may keep track of the websites and pages our users visit within Madison XOXO, LLC, in order to determine what Madison XOXO, LLC services are the most popular. This data is used to deliver customized content and advertising within Madison XOXO, LLC to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Madison XOXO, LLC. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Madison XOXO, LLC website.

 

Use of Cookies

The Madison XOXO, LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Madison XOXO, LLC pages, or register with Madison XOXO, LLC site or services, a cookie helps Madison XOXO, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Madison XOXO, LLC website, the information you previously provided can be retrieved, so you can easily use the Madison XOXO, LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Madison XOXO, LLC services or websites you visit.

 

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Security of your Personal Information

Madison XOXO, LLC secures your personal information from unauthorized access, use, or disclosure. Madison XOXO, LLC uses the following methods for this purpose:

  • SSL Protocol 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

Children Under Thirteen

Madison XOXO, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Madison XOXO, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Madison XOXO, LLC or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Madison XOXO, LLC, you may opt-out of such communications by following the unsubscribe instructions provided in the promotional email you receive or by contacting us at info@shopmadisonxoxo.com

 

Changes to this Statement

Madison XOXO, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.